Terms and Conditions of Sale. <em>Contractual framework.</em>

These Terms and Conditions of Sale (hereinafter « T&Cs ») govern all services provided by Grand Line Web. They apply to any order placed from 25 April 2026 and prevail over any other Customer document, except for express written derogation by the Provider. Any order entails unreserved acceptance of these T&Cs.

Article 1. Provider identification

This site and the services it markets are published and provided by :

• Grand Line Web, trade name of Rafael Da Mota Cerqueira
• Sole trader under the French micro-enterprise regime
• SIRET number : 919 784 769 00029
• APE code : 7022Z — Business and other management consultancy activities
• Head office : 9 Place de l'église
• Email : contact@grandlineweb.com
• Phone :
• VAT not applicable, article 293 B of the French General Tax Code

Hereinafter referred to as « the Provider » or « Grand Line Web ».

Article 2. Definitions

In these terms :

• Customer : any natural or legal person acting for purposes within the scope of their professional activity, who subscribes to a Service from the Provider.
• Professional treated as consumer : within the meaning of article L221-3 of the French Consumer Code, a professional employing five employees at most and whose contract subject does not fall within the scope of their main activity. These T&Cs grant them the protections provided for in articles L221-5 to L221-28 of the French Consumer Code, under the conditions specified in article 9.
• Service : any service marketed by the Provider as described in article 3.
• Quote : itemized and personalized commercial proposal established by the Provider, valid for 90 days unless otherwise stated.
• Order : acceptance by the Customer of a Quote or a Service at catalogue price, formalized by electronic signature, payment or checkbox.
• Contract : the whole formed by these T&Cs, the Quote or order form, the privacy policy and the cookie policy. In case of contradiction, the Quote prevails.
• Site : the website accessible at the address grandlineweb.com.
• Deliverables : any element delivered to the Customer as part of a Service (files, code, reports, access).

Article 3. Service description

The Provider offers five categories of Services detailed below. The exact scope of each Service is recalled in the corresponding Quote and supplemented, where applicable, by the commercial pages of the Site.

3.1 Site creation subscription plans

Three plans combining site creation, hosting, management and local SEO :

• Esquisse monthly : Grand Line Web catalogue template, hosting, domain, one professional email address, monthly technical updates, SEO Local Essentiel, one hour of work per month.
• Composition monthly : personalized template, hosting, domain, one professional email address, monthly technical updates, SEO Local Essentiel, one hour of work per month, go-live support.
• Signature monthly : bespoke site with dedicated art direction, hosting, domain, one professional email address, monthly technical updates, SEO Local Essentiel, three hours of work per month, monthly report, Google reviews monitoring.

3.2 Site creation purchase plans

Three creation plans in single payment, no subscription :

• Esquisse : Grand Line Web catalogue template adapted to the Customer's texts and images, delivered in one to two weeks, code delivered.
• Composition : template modified according to the Customer's vision (colors, typography, sections rethought), two rounds of feedback included under the conditions of article 7, delivered in two to three weeks, code delivered.
• Signature : bespoke site designed from a blank page, dedicated art direction, specific development, iterations until validation, by quote, lead time according to quote, code delivered.

3.3 Monthly care plans

Four recurring care plans applicable to an existing site :

• Managed hosting : 24/7 supervised hosting, daily backups, SSL certificate, domain name and one professional email address.
• Essentielle Maintenance : Managed hosting, monthly technical updates, security patches, one hour of work per month, support within 24 business hours.
• Confort Maintenance : Essentielle Maintenance, three hours of work per month, monthly health report, performance monitoring, restore points, support within 24 business hours.
• Signature Maintenance : Confort Maintenance, eight hours of work per month, included functional evolutions, quarterly review, priority within 4 hours.

3.4 One-off services

Services to order individually, without recurring commitment :

• 5-hour pack : five hours consumable over six months for changes, content, graphic adjustments.
• 10-hour pack : ten hours consumable over six months for moderate work, partial redesign, integration of new sections.
• Standard Audit : 10-page PDF report covering 15 points (technical SEO, performance, accessibility), prioritized action plan, delivered within 5 days.
• In-depth Audit : 25-page PDF report covering 35 points (Standard Audit extended to UX, conversion, content architecture), benchmark of three competitors, 6-month roadmap, delivered within 10 days.
• Premium Audit : 40-page PDF report covering 50 points (In-depth Audit augmented), 90-minute video debrief, Q&A follow-up for 30 days, delivered within 15 days.

3.5 Local SEO Options

• SEO Local Essentiel : initial local SEO audit, ranking monitoring, two optimizations per month, monthly performance report.
• SEO Local Renforcé : SEO Local Essentiel, one article written each month, targeted local netlinking campaign.

SEO services are provided as a best efforts obligation, not a results obligation. The Provider does not guarantee any particular ranking in search engines, whose algorithms are beyond their control.

Article 4. Order and formation of the Contract

The Esquisse purchase Service can be ordered directly online via the Site and is subject to full payment on order. All other Services give rise to the establishment of a personalized Quote valid for 90 days.

The Contract is formed :

• for the Esquisse purchase : upon validation of full online payment, after acceptance of these T&Cs by checkbox ;
• for Composition and Signature purchases : upon electronic signature of the Quote and collection of the 30 % deposit ;
• for subscriptions (creation plans, care plans, Local SEO) : upon signature of the Quote or online subscription, and at the first debit ;
• for one-off services (hour packs, audits) : upon signature of the Quote and collection of full payment.

The Provider reserves the right to refuse any Order for legitimate reasons, particularly in case of incompatibility of the project with their editorial line, unavailability, or prior dispute history with the Customer.

Article 5. Pricing

All prices are expressed in euros, excluding tax. The mention « VAT not applicable, article 293 B of the French General Tax Code » applies pursuant to the basic VAT exemption regime to which the Provider is subject. Prices in force at the date of the Order are those applicable, without prejudice to specific prices stated in a personalized Quote.

5.1 Subscription mechanics

For all Services subscribed by subscription (creation plans, monthly care plans, Local SEO options), the Customer has a choice between two terms :

• Annual commitment (12 firm months) : firm commitment of twelve (12) months from the subscription date, paid in full in a single installment at subscription. The annual amount paid corresponds to ten (10) monthly installments : the eleventh and twelfth months are free. The « per month » price highlighted on the Site and in the price grid of article 5.2 is purely informational and corresponds to this annual amount expressed per month for readability ; no monthly billing occurs for this term.
• Monthly without commitment : monthly billing during the effective duration of the subscription, with no minimum number of months. The monthly price without commitment is strictly higher than the annual monthly price.

5.2 Complete price grid

Creation subscription plans

Creation purchase plans

• Esquisse : from €790 ex. tax, the exact price depending on the chosen template and figuring in the catalogue at the date of the Order. No template is marketed below €790 ex. tax.
• Composition : from €1,690 ex. tax, the exact price stated in the Quote.
• Signature : by quote exclusively.

Monthly care plans

One-off services

• 5-hour pack : €375 ex. tax, consumable over six months.
• 10-hour pack : €700 ex. tax, consumable over six months.
• Standard Audit : €290 ex. tax.
• In-depth Audit : €490 ex. tax.
• Premium Audit : €890 ex. tax.

Local SEO Options

5.3 Price revision

The Provider reserves the right to revise its price grid at any time. Any revision applicable to an ongoing subscription will be notified to the Customer by email at least two months before its entry into force. The Customer retains the right to cancel without fees or notice within the month following notification ; failing this, the new pricing is deemed accepted.

Article 6. Payment terms

6.1 Accepted payment methods

Payments are made by bank card via the payment provider Stripe or by SEPA transfer. No bank data is stored by the Provider : bank card transactions are processed exclusively by Stripe Payments Europe Ltd, who alone assumes responsibility for their security in accordance with the PCI-DSS standard.

6.2 Installments

• Esquisse purchase : full payment at the Order, prior to download.
• Composition and Signature purchase : 30 % deposit at signature of the Quote, balance on delivery.
• One-off services : full payment at signature of the Quote, prior to execution.
• Annual commitment subscriptions (creation plans, care plans, SEO) : full payment of all twelve (12) months in a single installment at subscription, by bank card or SEPA transfer. No monthly debit occurs in this term.
• Monthly subscriptions without commitment (creation plans, care plans, SEO) : monthly debit by bank card or SEPA transfer, on the anniversary date of the subscription.

6.3 Payment terms and late penalties

Unless otherwise agreed in writing, invoices are payable at 30 days from their date of issue, within the legal limit of article L441-10 of the French Commercial Code.

Any late payment automatically entails, without any prior reminder being necessary :

• the application of late penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by 10 percentage points (article L441-10, II of the French Commercial Code) ;
• a fixed indemnity for recovery costs of €40 per unpaid invoice (article D441-5 of the French Commercial Code) ;
• where applicable, reimbursement on supporting documents of the actual recovery costs incurred by the Provider, when they exceed the fixed indemnity.

6.4 Suspension and termination for non-payment

In the event of a payment delay exceeding 15 days, the Provider reserves the right, after a formal notice that has remained unsuccessful for 8 days, to suspend the provision of all or part of the Services, including taking the hosted site offline, without this suspension engaging their liability or releasing the Customer from their payment obligation. Beyond 30 days of delay, the Provider may terminate the Contract at the Customer's fault, the entirety of the sums remaining due becoming immediately payable.

Article 7. Lead times and execution conditions

7.1 Starting point of lead times

The announced execution times (1 to 2 weeks for Esquisse, 2 to 3 weeks for Composition, according to Quote for Signature, 5/10/15 days for Audits) run from the complete reception, by the Provider, of all elements necessary for execution : textual content, visuals, technical access, intermediate validations, payment of the deposit where applicable.

Any delay in providing these elements by the Customer entails an equivalent shift in the delivery schedule, without the Provider being held liable.

7.2 Feedback rounds (Composition purchase)

The Composition purchase plan includes two rounds of feedback, to be exercised within 30 days of delivery of the first draft. Each round is consolidated into a single written feedback. Beyond the second round or the 30-day period, any additional modification is invoiced at the rate of the Hour packs of article 3.4.

7.3 Tacit validation

Failing written feedback from the Customer within 10 business days of a Deliverable being made available, this Deliverable is deemed accepted. This tacit acceptance has the same effects as express validation, particularly the triggering of the balance invoicing and the extinction of unused feedback rounds.

7.4 Work hours

The work hours included in a creation subscription plan (1 hour for Esquisse and Composition, 3 hours for Signature) or in a monthly care plan (1 hour for Essentielle, 3 hours for Confort, 8 hours for Signature) are attached to the calendar month of subscription. Hours not consumed at the end of the month are definitively lost and are not subject to any carryover or refund.

One-off Hour packs (5 or 10 hours), however, are consumable over six months from the Order. Beyond, unconsumed hours are definitively lost.

7.5 Hosting availability

For Services including hosting, the Provider commits to a service availability of 99 % on average over the calendar year, excluding planned maintenance interruptions notified at least 48 h in advance and excluding force majeure cases.

Article 8. Subscription duration, renewal and termination

8.1 Duration

Subscriptions taken with annual commitment are concluded for a firm duration of twelve months from the subscription date. Monthly subscriptions without commitment are concluded for an initial duration of one month, tacitly renewable each month.

8.2 Tacit renewal

At the end of the twelve months of annual commitment, the subscription is tacitly renewed in monthly without commitment plan, at the monthly without commitment price in force, unless terminated by the Customer at least one month before expiry under the conditions of article 8.4.

The monthly subscription without commitment is tacitly renewed each month until termination by either party under the conditions of article 8.4.

8.3 Pre-renewal information

The Provider will inform the Customer by email, at the latest one month before the expiry of the twelve months of annual commitment, of the possibility of not renewing the Contract.

8.4 Termination procedures

Termination is effected by email sent to contact@grandlineweb.com, or by registered letter with acknowledgement of receipt to the Provider's head office. The termination must include the references of the Contract and the Customer's identity.

• Monthly subscription without commitment : 30 days notice, effective at the end of the calendar month following receipt of the request.
• Annual subscription at expiry : one month notice before the anniversary date of the subscription.

8.5 Early termination during annual commitment

The Customer may, at any time during the annual commitment, request the termination of their subscription according to the procedures provided for in article 8.4. The termination takes effect on the agreed date and the subscription is effectively closed: the Provider ceases the provision of the service on this date.

The annual commitment having been fully paid in a single installment at subscription (article 6.2), the Provider refunds the Customer, prorata temporis, the share of the annual amount corresponding to the months not consumed from the effective date of termination. The refund occurs within 14 business days on the original payment method.

Termination for fault of the Provider (serious and characterized breach of their contractual obligations) remains possible at any time, after a formal notice that has remained unsuccessful for 15 days, under the same prorata temporis refund procedures.

8.6 Effects of termination

For Monthly care plans (Hosting, Essentielle, Confort, Signature) : at the end of the subscription, the Provider transmits to the Customer, upon written request made within 30 days following the end of the subscription, all site files (backups, code, database) as well as the domain name if it has been registered at the Customer's expense. Beyond this period, data is deleted.

Article 9. Right of withdrawal of professionals treated as consumers

Pursuant to article L221-3 of the French Consumer Code, the provisions of articles L221-5 to L221-28 of said Code are applicable to the professional Customer employing at most five employees and whose Order subject does not fall within the scope of their main activity (hereinafter « Pro L221-3 »).

9.1 Withdrawal period

The Pro L221-3 has 14 calendar days from the day of conclusion of the Contract to exercise their right of withdrawal, without having to justify their decision or bear costs other than those provided for in articles L221-23 to L221-25 of the French Consumer Code.

9.2 Exercise procedure

To exercise their right of withdrawal, the Pro L221-3 notifies their decision by an unambiguous declaration sent by email to contact@grandlineweb.com or by post to the Provider's head office, indicating their name, address, Order number and statement of their wish to withdraw.

9.3 Exclusions

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply :

• to service Services fully performed before the end of the withdrawal period, whose execution started with the express prior agreement of the Customer and with their express renunciation of their right of withdrawal (L221-28, 1°) ;
• to the supply of digital content not provided on a tangible medium (notably Esquisse Template downloads) whose execution started with the express prior agreement of the Customer and with their express waiver of their right of withdrawal (L221-28, 13°) ;
• to goods made to the Customer's specifications or clearly personalized (notably Composition and Signature purchase sites once the personalized design phase has begun) (L221-28, 3°).

At the time of the Order, the Customer is invited to expressly check the corresponding box to activate execution before the expiration of the withdrawal period. This box materializes their express request for early execution and their waiver of the right of withdrawal for Services entirely performed before the end of the 14 days.

9.4 Effects of withdrawal

In the event of validly exercised withdrawal, the Provider refunds the Pro L221-3 all sums paid, no later than 14 days from receipt of the withdrawal decision, by the same payment method as that used for the Order, unless the Customer expressly agrees to another method.

If the Customer has expressly requested that execution begin before the expiration of the withdrawal period and nevertheless exercises their right, they are required to pay an amount proportional to what was provided to them up to the communication of their withdrawal decision, in relation to all Services provided for in the Contract (article L221-25 of the French Consumer Code).

Article 10. Customer obligations

The Customer commits to :

• provide the Provider with all elements necessary for the execution of the Services (content, access, validations) within reasonable time frames, in accordance with the agreed production schedule ;
• guarantee to the Provider ownership or authorization to use the content provided (texts, images, marks, logos), and the accuracy of the information transmitted. The Customer guarantees the Provider against any third-party claim in this respect ;
• respect the feedback schedule for rounds included in Services that provide for them ;
• settle invoices on their due dates ;
• keep their access credentials to the provided interfaces confidential ;
• refrain, for SEO Services, from any manipulation contrary to search engine guidelines for webmasters, likely to result in an algorithmic sanction of the site ;
• for rental subscription Services (creation plans), refrain from attempting to extract, copy, duplicate or have a third party extract the source code or the site databases.

Article 11. Provider's liability

11.1 Nature of the obligation

The Provider is bound by a best efforts obligation in the execution of their Services. They commit to providing the necessary care and diligence to deliver Services in accordance with professional practices, without being able to guarantee a particular result, particularly in terms of natural search engine ranking, traffic, conversion or revenue generated by the site.

11.2 Liability cap

In any event, the total liability of the Provider towards the Customer, all heads of damage combined, is limited to the total ex-tax amount actually paid by the Customer for the Services in question during the twelve months preceding the event giving rise to the damage.

11.3 Excluded damages

The Provider cannot be held liable for any indirect damage, particularly loss of operation, loss of revenue, loss of commercial opportunity, image damage, or data loss not linked to a breach of the Provider's backup obligations under a Monthly care plan.

11.4 Third-party components

The Provider uses third-party components in their Services (open source libraries, fonts, hosting services, payment provider, audience measurement services). The Provider cannot be held liable for malfunctions, interruptions or developments attributable to these third parties, nor for the consequences thereof.

Article 12. Intellectual property

12.1 Mark and know-how

The denomination « Grand Line Web », the Site, the visual identity, methodologies, generic components (reusable code blocks, unmodified catalogue templates) and all distinctive signs of the Provider remain their exclusive property. No provision of this document may be interpreted as a transfer of all or part of these elements.

12.2 Esquisse purchase

Upon full payment of the price, the Provider grants the Customer a license to use the delivered template :

• non-exclusive : the Provider retains the right to continue marketing the same template, in the same version or in derived versions, to other customers ;
• perpetual : the license is not limited in time ;
• limited to one site and one domain name : use of the template is strictly limited to the operation of a single website on a single identified domain name ;
• non-transferable : the license cannot be transferred, sub-licensed, shared or resold, in whole or in part, to a third party.

12.3 Composition purchase

Upon full payment of the price :

• the personalized elements specifically designed for the Customer (chromatic variation, typographic choices, rethought sections, specific illustrations) are transferred to the Customer on an exclusive basis, who becomes the owner ;
• the unmodified base template, from which the personalized elements are derived, remains the property of the Provider and is subject to a usage license under the conditions of article 12.2 ;
• the Provider retains the right to resell the unmodified base template to other customers, but is prohibited from reselling or reusing the personalized version for the Customer.

12.4 Signature purchase

Upon full payment of the price, the Provider transfers to the Customer, on an exclusive basis and for the legal duration of copyright protection, all economic copyrights on Deliverables specifically designed for the Customer (rights of reproduction, representation, adaptation, modification, translation, commercial exploitation), worldwide and on all media known or unknown at the date of the Contract.

Expressly excluded from this transfer are : (i) third-party licensed components (open source libraries, fonts, paid plugins), which remain governed by their respective licenses, and (ii) the know-how, methodology and reusable generic components of the Provider, which are not specific to the Customer.

12.5 Creation plan subscriptions

For creation plan subscriptions (Esquisse monthly, Composition monthly, Signature monthly), the Provider grants the Customer a usage license strictly limited to the duration of the subscription and to the operation of a website hosted by the Provider. No transfer of ownership, no transfer and no perpetual license is granted. Upon termination of the subscription, the license terminates automatically in accordance with article 8.6.

12.6 Reference mention

Unless otherwise negotiated by quote, the Provider is authorized to mention the Customer as a commercial reference (name, logo, summary description of the project, screenshot), on their communication materials, on the Site and on their professional online accounts. The Customer may oppose this at any time by simple written request sent to contact@grandlineweb.com.

Article 13. Personal data protection

The Provider collects and processes the Customer's personal data (notably : name, email address, postal address, payment details) solely for the purposes of executing the Contract, billing, recovery and compliance with their legal obligations, on the legal bases of contractual performance (article 6.1.b of Regulation (EU) 2016/679, hereinafter « GDPR ») and compliance with legal obligations (article 6.1.c of the GDPR).

The main technical processors are : Stripe Payments Europe Ltd (bank card payment) and O2switch SAS (hosting and email). The complete processing terms, retention periods and procedures for exercising the Customer's rights (access, rectification, erasure, objection, portability, restriction) are detailed in the Privacy policy.

The Customer may exercise their rights by email at contact@grandlineweb.com. They also have the right to lodge a complaint with the French Data Protection Authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.

Article 14. Force majeure

Neither party can be held liable for non-performance or delay in performance of their obligations resulting from a case of force majeure within the meaning of article 1218 of the French Civil Code, that is, an event beyond the debtor's control, which could not have been reasonably foreseen at the time of conclusion of the Contract and whose effects cannot be avoided by appropriate measures.

The following are particularly considered as cases of force majeure, without this list being limitative : general internet or telecommunication network outages, major failures of hosting or payment providers, large-scale cyber attacks, decisions of public authorities, exceptional weather events.

The party prevented notifies the other party by any written means as soon as possible. Affected obligations are suspended for the duration of the force majeure. If the impediment continues beyond 60 consecutive days, each party may terminate the Contract automatically, by written notification, without indemnity on either side.

Article 15. Mediation and amicable dispute resolution

15.1 For Pros L221-3

In accordance with article L612-1 of the French Consumer Code, the Pro L221-3 has the right, in case of a dispute arising from this Contract and after having attempted a direct amicable resolution with the Provider that has remained unsuccessful for 60 days, to use free of charge the following consumer mediator :

[TO COMPLETE : name of the consumer mediator you will have designated, for example « Médiateur du e-commerce de la FEVAD » or « CNPM-Médiation Consommation » or « Médiateur de la consommation AME-CONSO »], whose contact details and referral procedure are accessible at [TO COMPLETE : mediator URL].

The Pro L221-3 may also use the European online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr.

15.2 For other professional Customers

For Customers not falling under article L221-3, and prior to any judicial action, the parties commit to attempting to resolve any dispute arising from the Contract amicably. The most diligent party notifies their grievance to the other party by registered letter with acknowledgement of receipt sent to their head office, leaving them 30 calendar days to respond. Failing amicable resolution at the end of this period, the dispute may be brought before the competent jurisdiction.

Article 16. Applicable law and competent jurisdiction

These T&Cs are subject to French law.

Any dispute relating to their interpretation or execution, that could not have been resolved amicably or by mediation, will be submitted to the exclusive jurisdiction of the Commercial Court of the jurisdiction of the Provider's head office, notwithstanding plurality of defendants or warranty calls, including for emergency or precautionary procedures, in summary proceedings or by request.

This jurisdiction clause does not apply to Pros L221-3, for whom the competent jurisdiction is determined according to common law rules.

Article 17. Miscellaneous provisions

17.1 Partial nullity

If any of the provisions of these T&Cs were declared null or inapplicable in light of a legal or regulatory provision in force or a court decision having become final, it would be deemed not written, without affecting the validity of the other provisions which will continue to produce all their effects.

17.2 Non-waiver

The fact that the Provider does not avail itself at a given time of one of the provisions hereof cannot be interpreted as a waiver to avail itself thereof later.

17.3 Modification of the T&Cs

The Provider reserves the right to modify these T&Cs at any time. The T&Cs applicable to an Order are those in force at the date of that Order. For ongoing subscriptions, any substantial modification will be notified to the Customer by email at least two months before its entry into force ; the Customer retains the right to cancel without fees or notice within the month following notification.

17.4 Entire agreement

These T&Cs, the Quote and any annexes constitute the entire agreement between the parties and replace any previous negotiation, communication or agreement, written or oral, on the same subject.